Hi, my name is Sarah Wilson, and I work with a service-based company where I look after our online presence and customer outreach. I’ve been doing this for a good while now, and honestly, I enjoy the variety that comes with it. Some days I’m working on social media, while other days I’m helping the team keep up with customers and ongoing work. We use field service management software to keep things organised, and it has made keeping track of everything a lot easier.